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An Exploratory Study on Factors Affecting Meeting Satisfaction and Meeting Effectiveness in Korean Companies

Lee, Jonghyeon1 · Shin, Ganghyeon1 · Oh, Insu2

1 Ajou University, 2 Temple University

Published: January 2020 · Vol. 49, No. 4 · pp. 799-840

DOI: https://doi.org/10.17287/kmr.2020.49.4.799

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Abstract

The purpose of the current study is to systematically review and examine various factors affecting meeting satisfaction and effectiveness in Korean work settings. In Study 1, we provide a systematic literature review of existing research on meetings in work settings and develop a taxonomy for various workplace meetings by analyzing a semi-structured survey administered to 27 Korean employees. Based on the survey results, we also determine the appropriate measurement methods for meeting demands. In Study 2, based on 369 Korean employees, we examine (a) the relationships among workplace meeting-related variables; (b) the relationships of the frequency of attending certain types of meetings with meeting-related variables; and (c) the relationships of meeting demands, meeting design characteristics, and leadership styles with meeting-related outcomes. The results of Study 2 reveal four important findings. First, different types of meetings have differential effects on meeting-related variables. Second, meeting frequency influences meeting demands, meeting satisfaction, and meeting effectiveness. Third, the impacts of meeting demands, meeting design characteristics, and leadership styles on job satisfaction are mediated by meeting satisfaction and meeting effectiveness. Fourth, the negative impact of meeting demands on meeting effectiveness is amplified when the leadership style is less task-oriented. We discuss both theoretical and practical implications of these findings, along with study limitations and future research directions.
Keywords: 회의회의유형회의설계회의부담회의만족회의효과성