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A Study on Service Quality Improvement of Popular Music Festivals: Focusing on the Kano Model and Timko's Customer Satisfaction Coefficient

Oh, Seonmin1 · Ryu, Seungwan1

1 Chung-Ang University

Published: January 2025 · Vol. 54, No. 3 · pp. 555-580

DOI: https://doi.org/10.17287/kmr.2025.54.3.555

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