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The Impact of ESG Activities on Internal and External Customer Satisfaction: Integrated Analysis of ESG, Employee Satisfaction, and Customer Satisfaction Field Data

Heo, Jongho1 · Lee, Gaeun1 · Park, Minha1 · Jung, Eunje2

1 Seoul Women's University, 2 Ewha Womans University

Published: January 2023 · Vol. 52 No. 5 · pp. 1119-1135

DOI: https://doi.org/10.17287/kmr.2023.52.5.1119

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