Korean Management Review

Korean Management Review

Edited by: Hee-woong Kim Print ISSN: 1226-1874 Online ISSN: 2951-3480 © THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION. Frequency: Publication Frequency: Six times per year (February 28, April 30, June 30, August 31, October 31, and December 31)
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Research Article

An Empirical Study on Service Recovery for Generation Z in Airline Services: Focusing on the Moderating Effect of Complaint Behavior

Kim, Juhyeon1 · Kwak, Jingyeong1

1 Ewha Womans University

Published: January 2019 · Vol. 48 No. 5 · pp. 1277-1302

DOI: https://doi.org/10.17287/kmr.2019.48.5.1277

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Korean Management Review · THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION.

Print ISSN 1226-1874 · Online ISSN 2951-3480

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