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Research Article

The Effect of Social Media Word-of-Mouth Volume on Firm Performance Mediated by Brand Equity: Differences between Products and Services

Lee, Jungwon1 · Park, Cheol1

1 Korea University

Published: January 2019 · Vol. 48, No. 3 · pp. 653-681

DOI: https://doi.org/10.17287/kmr.2019.48.3.653

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