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Research Article

A Study on the Negative Effects of Customer Incivility on Service Employees' Work and Life Domains

Kim, Mimi · Kim, Boyeong

Kookmin University

Published: January 2017 · Vol. 46, No. 3 · pp. 663-690

DOI: https://doi.org/10.17287/kmr.2017.46.3.663

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