Korean Management Review

Korean Management Review

Edited by: Hee-woong Kim Print ISSN: 1226-1874 Online ISSN: 2951-3480 © THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION. Frequency: Publication Frequency: Six times per year (February 28, April 30, June 30, August 31, October 31, and December 31)
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Research Article

A Comprehensive Review and Future Research Directions on Service Quality, Customer Satisfaction, Customer Loyalty, and Loyalty Programs

Lee, Yujae

Seoul National University

Published: January 2016 · Vol. 45 No. 6 · pp. 1763-1787

DOI: https://doi.org/10.17287/kmr.2016.45.6.1763

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Korean Management Review · THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION.

Print ISSN 1226-1874 · Online ISSN 2951-3480

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