Korean Management Review

Korean Management Review

Edited by: Hee-woong Kim Print ISSN: 1226-1874 Online ISSN: 2951-3480 © THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION. Frequency: Publication Frequency: Six times per year (February 28, April 30, June 30, August 31, October 31, and December 31)
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Research Article

What Really Matters for Call Center Job Performance?

Lee, Byeonghun1 · Ko, Jun2 · Shin, Seonjin3

1 하이큐브시스템, 2 Chonnam National University, 3 Sogang University

Published: January 2015 · Vol. 44 No. 4 · pp. 1043-1070

DOI: https://doi.org/10.17287/kmr.2015.44.4.1043

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Korean Management Review · THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION.

Print ISSN 1226-1874 · Online ISSN 2951-3480

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