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A Study on the Differential Meaning of Satisfaction Group Classification by Relative Importance of Service Quality Dimensions

Seo, Munsik1 · Ha, Seungbeom1 · Moon, Hyeongyu1

1 Pusan National University

Published: January 2015 · Vol. 44, No. 1 · pp. 331-366

DOI: https://doi.org/10.17287/kmr.2015.44.1.331

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