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korean management review - Vol. 48 , No. 6
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korean management review - Vol. 48, No. 6, pp. 1569-1590
Abbreviation: kmr
ISSN: 1226-1874 (Print)
Print publication date 31 Dec 2019
Received 17 Apr 2019 Revised 30 Sep 2019 Accepted 28 Oct 2019
DOI: https://doi.org/10.17287/kmr.2019.48.6.1569

Relationship between Supervisor Psychological Entitlement, Abusive Supervision, and Employee Creativity: The Moderating Role of Employee Proactive Personality
Hansol Hwang* ; Mihee Kim** ; Yuhyung Shin***
*Doctoral student in Business Administration, School of Business, Hanyang University, First Author
**Assistant Professor, School of Business, Hanyang University, Corresponding Author
***Professor, School of Business, Hanyang University, Co-Author

상사의 심리적 특권의식이 비인격적 감독을 통해 부하의 창의성에 미치는 영향과 부하 주도적 성격의 조절효과
황한솔* ; 김미희** ; 신유형***
*(주저자) 한양대학교 일반대학원 박사과정 (th2soulist@gmail.com)
**(교신저자) 한양대학교 경영대학 연구전담교수 (mihee@hanyang.ac.kr)
***(공저자) 한양대학교 경영대학 교수 (yuhyung@hanyang.ac.kr)
Funding Information ▼
Abstract

Due to increasing incidents of abusive supervision in the workplace, mounting research has investigated the antecedents and consequences of abusive supervision. However, there is a little simultaneous examination of the antecedents and consequences of abusive supervision. To fill this gap, this study identifies supervisor psychological entitlement as an antecedent of abusive supervision and employee creativity as a consequence of abusive supervision and explores the relationship between supervisor psychological entitlement, abusive supervision, and employee creativity, as well as the moderating role of employee proactive personality. More precisely, we propose that supervisor psychological entitlement is positively associated with abusive supervision, which in turn negatively affects employee creativity. We further predict that the negative effect of abusive supervision on employee creativity is weaker when employee proactive personality is high than when it is low. To test our hypotheses, we collected surveys from 397 supervisor-subordinate dyads in various South Korean organizations. The results of hierarchical regression analyses provided support for all our hypotheses. As predicted, supervisor psychological entitlement exerted a negative effect on employee creativity through abusive supervision. Furthermore, employee proactive personality played a buffering role in the negative relationship between abusive supervision on employee creativity. These findings have implications for research on abusive supervision and managerial implications to cope with abusive supervision in organizations.

초록

전 세계적으로 직장에서 비인격적 감독과 관련된 사례들이 많이 발생하고 있다. 이러한 현실 변화로 인해 학계에서도 비인격적 감독에 대한 연구가 증가하고는 있지만, 비인격적 감독에 대한 선행요인과 결과변인을 동시에 규명하고, 비인격적 감독의 매개효과를 검증하고자 하는 실증 연구는 부족한 편이다. 따라서, 본 연구는 상사의 심리적 특권의식이 비인격적 감독을 매개변인으로 하여 부하의 창의성에 미치는 영향에 대해 검증하고자 한다. 여기서 한 발 더 나아가, 본 연구에서는 상사의 비인격적 감독과 부하의 창의성 간 부(-)적 관계를 완충시키는 부하의 주도적 성격(proactive personality)의 역할을 관찰해 보고자 한다. 이를 위해 다양한 조직에 근무하는 상사-부하 397쌍의 데이터를 수집하여 가설을 검증한 결과, 본 연구의 예측처럼 상사의 심리적 특권의식이 비인격적 감독을 정(+)적으로 유의미하게 예측하였으며, 상사의 비인격적 감독은 부하의 창의성과 부(-)적으로 관련 있음을 확인하였다. 또한, 상사의 특권의식이 비인격적 감독을 통해 부하의 창의성에 미치는 간접효과가 유의미한 것으로 나타났으며, 비인격적 감독과 부하의 창의성 사이의 주도적 성격의 조절효과 역시 유의미하였다. 즉, 부하의 주도적 성격이 높을수록 비인격적 감독과 부하의 창의성의 부(-)적인 관계가 완화되는 것으로 나타났다.

Keywords: psychological entitlement, abusive supervision, creativity, proactive personality
키워드: 심리적 특권의식, 비인격적 감독, 창의성, 주도적 성격
Acknowledgments

이 논문은 한양대학교 교내연구지원사업으로 연구되었음(HY-2018)This work was supported by the research fund of Hanyang University(HY-2018)

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• 저자 황한솔은 현재 한양대학교 일반대학원 경영학과 조직인사전공 박사과정에 재학 중이다. 서울시립대학교에서 학사 학위를, 고려대학교에서 MBA학위를 취득하였다. 삼성물산 상사부문 경영지원팀, 기획팀에서 근무한 바 있다. 주요 관심 분야는 개인-조직 적합성, 창의성, 조직문화, 리더십 등이다.

• 저자 김미희는 현재 한양대학교 경영대학 연구전담교수로 재직 중이다. 한양대학교에서 경영학 석, 박사학위를 취득하였다. 주요 연구 분야는 팀 문화 및 팀 풍토, 리더십, 팀 불안정 및 직무 불안정, 발언 행동 등이다.

• 저자 신유형은 현재 한양대학교 경영학부 교수로 재직 중이다. 서울대학교 심리학과를 졸업했으며, 미국 컬럼비아 대학교에서 조직심리학 석사 및 박사 학위를 취득하였다. 주요 연구분야는 팀 성과 및 프로세스, 개인-조직 적합성, 창의성, 조직시민행동, 잡 크래프팅 등이다.

 
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