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korean management review - Vol. 49 , No. 4
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korean management review - Vol. 49, No. 4, pp. 799-840
Abbreviation: kmr
ISSN: 1226-1874 (Print)
Print publication date 31 Aug 2020
Received 02 Dec 2019 Revised 14 Apr 2020 Accepted 27 Apr 2020
DOI: https://doi.org/10.17287/kmr.2020.49.4.799

Workplace Factors Affecting Meeting Satisfaction and Effectiveness in Korean Work Settings
Jong-Hyun Lee* ; Kang-Hyun Shin** ; In-Sue Oh***
*Ajou University, First Author
**Ajou University, Corresponding Author
***Temple University, Co-Author

국내기업의 회의만족과 회의효과성에 영향을 미치는 요인들에 관한 탐색적 연구
이종현* ; 신강현** ; 오인수***
*(주저자) 아주대학교 사회과학연구소 (tea4one@ajou.ac.kr)
**(교신저자) 아주대학교 심리학과 (khs9933@ajou.ac.kr)
***(공저자) Temple University Fox School of Business (insue.oh@temple.eduinsue.oh@temple.edu)
Abstract

The purpose of the current study is to systematically review and examine various factors affecting meeting satisfaction and effectiveness in Korean work settings. In Study 1, we provide a systematic literature review of existing research on meetings in work settings and develop a taxonomy for various workplace meetings by analyzing a semi-structured survey administered to 27 Korean employees. Based on the survey results, we also determine the appropriate measurement methods for meeting demands. In Study 2, based on 369 Korean employees, we examine (a) the relationships among workplace meeting-related variables; (b) the relationships of the frequency of attending certain types of meetings with meeting-related variables; and (c) the relationships of meeting demands, meeting design characteristics, and leadership styles with meeting-related outcomes. The results of Study 2 reveal four important findings. First, different types of meetings have differential effects on meeting-related variables. Second, meeting frequency influences meeting demands, meeting satisfaction, and meeting effectiveness. Third, the impacts of meeting demands, meeting design characteristics, and leadership styles on job satisfaction are mediated by meeting satisfaction and meeting effectiveness. Fourth, the negative impact of meeting demands on meeting effectiveness is amplified when the leadership style is less task-oriented. We discuss both theoretical and practical implications of these findings, along with study limitations and future research directions.

초록

본 연구의 목적은 국내기업의 회의에 대한 실증연구의 근거를 탐색하는 것이다. 우선 예비연구로 반구조화 설문지를 이용하여 다양한 회의유형 및 시간, 빈도, 관련 변수의 측정방식을 탐색하였다. 이를 통해 회의유형을 범주화하고, 적합한 변수 측정방식을 선정하였다. 본 연구에서는 직장인 369명에게 양적 설문을 실시하여 회의 관련 변수들 간 관련성을 살펴보았으며, 각 회의유형에 대한 참여빈도가 회의 관련 변수들에 미치는 영향력을 검증하였고, 회의부담 및 설계특성, 리더십이 회의준거변수에 미치는 영향력을 검증하였다. 분석결과, 회의유형 중 브레인스토밍-창의적 기획 회의와 지시·보고회의가 각각 준거변수 및 리더십 간 관련성에서 서로 상반되는 특성을 지니고 있음이 확인되었고, 정보공유회의와 지시보고회의가 회의부담 및 회의만족, 회의효과성에 미치는 효과가 확인되었다. 또한, 회의부담 및 회의설계특성, 리더십이 각각 회의만족과 회의효과성을 거쳐 직무만족에 미치는 매개효과를 검증하였으며, 직무요구-자원모형을 근거로 과업중심형 리더십의 조절효과를 검증하였다. 마지막으로 연구결과에 대한 시사점과 제한점, 후속연구의 방향성을 논의하였다.

Keywords: Meeting, Meeting Type, Meeting characteristics, Meeting demand, Meeting Satisfaction, Meeting Effectiveness
키워드: 회의, 회의유형, 회의설계, 회의부담, 회의만족, 회의효과성
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• 저자 이종현은 현재 아주대학교 사회과학연구소의 학술연구교수로 재직 중이다. 아주대학교 심리학과를 졸업하여 동 대학원 산업 및 조직심리학 박사학위를 취득하였으며, 주요 연구분야는 직장인들의 성격, 스트레스, 직무배태성, 마음챙김 등이다.

• 저자 신강현은 현재 아주대학교 심리학과 산업 및 조직심리학 전공 교수로 재직 중이다. 성균관대학교 산업심리학과 및 동 대학원을 졸업하였으며, 미국 Kansas State University에서 산업 및 조직심리학 박사학위를 취득하였다. 주요 연구분야는 직장인들의 직무스트레스와 직무동기, 인사선발 등이다.

• 저자 오인수는 현재 Temple University 경영대에서 인사관리 담당 석좌교수로 재직 중이다. 성균관대학교 산업심리학과 및 동 대학원을 졸업하였으며, 미국 University of Iowa에서 경영학 박사학위를 취득하였다. 박사학위 취득 이후에 University of Alberta와 Virginia Commonwealth University에서 교수로 재직하였다. 주요연구분야는 선발/채용, 전략적 인사관리, 메타연구방법론 등이다.

 
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