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Korean Academic Society of Business Administration
[ Article ]
korean management review - Vol. 47, No. 2, pp.379-402
ISSN: 1226-1874 (Print)
Print publication date 30 Apr 2018
Received 10 Oct 2017 Revised 04 Jan 2018 Accepted 13 Feb 2018
DOI: https://doi.org/10.17287/kmr.2018.47.2.379

공공부문의 그룹웨어 성공모형 평가에 관한 연구: 경기도 내 공사·공단의 그룹웨어 이용자들을 중심으로

박천희*
*(주저자) 아주대학교 사회과학대학 chpark3562@daum.net
A Study on Evaluation of IS Success Model: Focused on Groupware Users in Gyeonggi-do
Cheonhee Park*
*Full Time Researcher(Ph. D.). Social Science Research Institute. Ajou University, First Author

초록

본 연구는 비자발적 상황 하에서 이용하는 공공부문 정보시스템의 평가모델을 제시하는데 목적이 있다. 이를 위해 DeLone and McLean(1992, 2003)과 Seddon(1997)의 정보시스템 성공 모형(IS success model)에 관한 논의를 기초로 하여 비자발적인 정보시스템의 특징을 포착할 수 있는 요인들을 탐색하였다. 이후 이러한 요인들을 정보시스템 성공 모형 내에 반영함으로써 수정·개선된 평가모델을 제시하였다.

분석 결과, 연구 모형의 적합도는 대부분 수용 가능한 수준으로 확인되었으며 개념 간 관계는 다음과 같이 분석되었다. 첫째, 외생변수 중 시스템 품질(system quality)과 서비스 품질(service quality)은 시스템 이용(system usage) 또는 만족(satisfaction)에 正(+)의 영향을 주는 것으로 나타났으며, 촉진조건(facilitating conditions)은 시스템 이용에 대해서만 正(+)의 관계로 확인되었다. 둘째, 시스템 이용과 만족은 정보시스템의 목표인 순 효과(net benefit)에 正(+)의 영향을 주는 것으로 나타났다. 셋째, 공공부문과 같이 비자발적 환경 하에서의 시스템 이용은 만족과 관련성이 없는 것으로 나타났다. 이상의 연구결과는 정보시스템의 성공 모형 개선에 관한 이론적 함의를 제공할 뿐만 아니라, 조직에서 정보시스템을 운용함에 있어 어떠한 측면에 관심을 가져야 하는지에 관한 경험적 함의도 함께 제공한다.

Abstract

The purpose of this study is to propose an evaluation model of public sector’s IS used under mandatory environment. To do this, we explored the factors that can capture the characteristics of the public sector’s IS system based on the IS success model of DeLone and McLean(1992, 2003) and Seddon(1997). After that, we suggested modified and improved IS success model by reflecting these factors.

As a result, the fit of the research model was acceptable, and the relationship between concepts was analyzed as follows. First, system quality and service quality among exogeneous variables have a positive effect on system usage and satisfaction. Facilitating conditions were identified as positive only for system usage. Second, system usage and satisfaction have a positive effect on the net benefit. Third, the system usage under the mandatory environment such the public sector, is not related to satisfaction. The results of this study not only provide the theoretical implications on the improvement of the IS success model, but also provide empirical implications on what aspects should be interested in operating an IS in an organization.

Keywords:

IS success model, information system evaluation, mandatory usage, e-government

키워드:

정보시스템 성공 모형, 정보시스템 평가, 비자발적 사용, 전자정부

Acknowledgments

본 논문의 발전을 위해 세심한 평을 해주신 익명의 심사위원님께 이 자리를 통해 감사의 말씀을 드립니다.

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• 저자 박천희는 현재 아주대학교 사회과학대학 사회과학연구소에서 전임연구원으로 재직 중이다. 아주대학교에서 행정학 학사, 석사, 박사를 취득하였으며, 아주대, 경기대 등에서 강사로 활동하고 있다. 주요 연구분야로는 조직 리질리언스, 성과관리, 과학기술, 위험관리 등이다.