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Korean Academic Society of Business Administration
[ Article ]
korean management review - Vol. 49, No. 1, pp.215-249
ISSN: 1226-1874 (Print)
Print publication date 29 Feb 2020
Received 07 Nov 2019 Accepted 22 Dec 2019
DOI: https://doi.org/10.17287/kmr.2020.49.1.215

중소기업의 정보화 업무환경이 기업성과에 미치는 영향

박덕환* ; 곽기영**
*(주저자) 국민대학교 비즈니스IT 전문대학원 potlach1@naver.com
**(교신저자) 국민대학교 경영대학/비즈니스IT 전문대학원 교수 kykwahk@kookmin.ac.kr
The Effects of Information Systems Based Working Environment on the Performance of SMEs
Durk-Whan Park* ; Kee-Young Kwahk**
*Doctoral Student, Graduate School of Business IT, Kookmin University, First Author
**Professor, College of Business Administration / Graduate School of Business IT, Kookmin University, Corresponding Author

초록

오늘날 디지털화된 기업환경은 과거의 경영방식에서 벗어난 새로운 형태의 능동적이고 신속한 경영활동을 요구하고 있다. 이는 고객의 다양한 니즈와 변화에 정확하고 신속하게 인지하고 대응하는 기업의 내적 역량과 깊은 관련이 있다. 특히 중소기업의 내적 역량의 강화는 중견기업, 대기업으로 성장하는 발판이 될 수 있다. 오늘날 기업의 내적 역량 향상 및 경쟁력 향상을 위한 요소중 하나로 기업의 정보화 역량이 주목받고 있다. 본 연구는 중소기업의 성공적인 정보화 구현에 필요한 업무환경에 관해 고찰하고, 정보화 업무환경을 구성하는 요인별로 기업성과에 미치는 효과를 검증하였다. 또한 제조업과 비제조업간의 정보화 업무환경의 차이를 살펴보았다. 본 연구는 종속변수인 BSC기업성과에 영향을 미치는 선행 변수로 정보시스템 구축 활용과 업무프로세스 효율성을 제시하였으며, 정보시스템 구축 활용에 영향을 미치는 선행 변수로 정보화 업무환경의 4가지 요인 — 정보화 추진체계, 정보시스템 유지보수, 정보화 업무혁신, 정보화 인력 —을 제시하였다. 본 연구에서는 중소벤처기업부와 중소기업기술정보진흥원에서 2017년 12월 11일부터 2018년 1월 19일까지 3.700개 중소기업을 대상으로 수행한 ‘2017년 중소기업 정보화수준 조사’에서 수집한 설문 데이터를 활용하여 연구모델 설계 및 통계적 검증을 수행하였다. 분석 결과에 따르면 정보화 업무환경의 4가지 요인은 모두 정보시스템 구축 활용에 통계적으로 유의한 정의 영향을 미쳤으며, 정보시스템 구축 활용은 업무프로세스 효율성과 BSC기업성과에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 업무프로세스 효율성은 BSC기업성과에 통계적으로 유의한 정의 영향을 미쳤으며, 정보시스템 구축 활용과 업무프로세스 효율성은 연구모델안에서 매개변수 역할을 하였다. 기업유형에 따른 조절효과 분석을 수행하여 중소기업의 정보화 추진 환경에 대한 논의를 더욱 구체적으로 제시하였다.

Abstract

This study examines the impact of information systems based working environment of SMEs on firm performance from the perspectives of Resourced-Based View and Endogenous Growth Theories. In addition, the difference between the manufacturing industry group and the non - manufacturing industry group was discussed in terms of the process of leading to the firm performance under the information systems based working environment. In this study, the research model was analyzed using the data of ‘Small and Medium Enterprise IT Information Quality Survey’ conducted from December 11, 2017 to January 19, 2018 at the Ministry of SMEs and startups and TIPA(Korea Technology & Information Promotion Agency for SMEs). The sample used in this study is 3,700 SMEs with ‘fewer than 300 regular employees’, of which 2,073 are manufacturing and 1,627 are non-manufacturing companies. This study suggests the utilization of information system(sales and purchasing system) and business process efficiency as the leading variables influencing the BSC firm performance. According to the results of analysis, four variables of IT environment (Informatization Implementation System, Information System Maintenance, Business Process Rebuild, Information Technology Human Resource) have statistically significant impacts on the utilization of information system, and utilization of information system has a statistically significant effect on business process efficiency and BSC firm performance. Business process efficiency has a statistically significant effect on BSC firm performance. Utilization of information system and business process efficiency have played mediating roles in the research model. In addition, we analyzed the moderating effects of the types of companies that divided the manufacturing and non - manufacturing sectors and suggested the discussions about information systems based working environment of SMEs more specifically.

Keywords:

Information systems based working environment, IT implementation system, Utilization of information system, Business process efficiency, BSC firm performance

키워드:

중소기업 정보화 업무환경, 정보화 추진체계, 정보시스템 구축활용, 업무프로세스 효율성, BSC기업성과

Acknowledgments

이 논문은 2018년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임(NRF-2018S1A5A2A01029642).

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• 저자 박덕환은 현재 국민대학교 비즈니스IT 전문대학원 박사과정 재학 중이다. 한양대학교 인문사회대학을 졸업하였으며, 한국외국어대학교 세계경영대학원 경영학석사(MIS), 서강대학교 경영전문대학원 경영학석사(금융)를 취득하였다. 주요 연구분야는 멀티미디어를 활용한 기업 홍보, 중소기업 정보화와 기업성과 등이다.

• 저자 곽기영은 현재 국민대학교 경영대학과 비즈니스IT 전문대학원 교수로 재직 중이다. 서울대학교 경영대학을 졸업하고 KAIST 경영과학과와 테크노경영대학원에서 석사 및 박사학위를 취득하였다. 주요 연구관심분야는 social network analysis and its application, data analytics, social communication ecology, IT-enabled organizational agility, knowledge management 등이다.