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korean management review - Vol. 54, No. 4

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korean management review - Vol. 54, No. 4, pp. 789-814
Abbreviation: kmr
ISSN: 1226-1874 (Print)
Print publication date 31 Aug 2025
Received 19 Nov 2024 Revised 01 Apr 2025 Accepted 25 Apr 2025
DOI: https://doi.org/10.17287/kmr.2025.54.4.789
Quantitative Exploration of Operational Efficiency with Business Program Diversification, Internationalization, and National Education Performance
Chanil Boo ; ChulHun Choi ; Nina Shin
(Co-Author) Sejong University (chanil.boo@sejong.ac.kr)

(Co-Author) Sejong University (chchoi@sejong.ac.kr)

(Co-Author & Corresponding Author) Sejong University (ninashin@sejong.ac.kr)

글로벌 관점에서 본 대학 경영 효율성: 프로그램 다각화, 국제화 및 국가 교육 성과를 중심으로
부찬일 ; 최철훈 ; 신니나

(공저자) 세종대학교

(공저자) 세종대학교

(공저자 & 교신저자) 세종대학교
Copyright 2025 THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

International rankings, a key management metric, significantly influence how universities allocate resources. This drive to improve higher education quality is especially critical for developing countries with limited resources. For these institutions, systematic resource management is essential to boost efficiency and overcome unique challenges. This study aims to identify benchmark strategies. These strategies will help institutions adopt best practices from leading “frontier institutions” to enhance operational efficiency. We propose a three-stage program efficiency model. This model uses a data envelopment analysis approach. It specifically focuses on program diversification, internationalization, and social contributions. We assessed management practices across 18 countries to determine their efficiencies and identify areas for improvement. Our analysis derived stage-specific efficiency levels and strategic benchmarking orders for inefficient countries. This study highlights the critical role of resource management and performance evaluation in making universities more competitive. Academically, this research contributes to the construction of an analytical model. Practically, it advances the understanding of managerial efficiency in higher education.


Keywords: business school, program management, performance management, efficiency, diversification, internalization, education quality, data envelopment analysis

Acknowledgments

Authors are listed in alphabetical order and contributed equally to this work

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∙The author Chanil Boo is an Assistant Professor at Sejong University. He holds a B.A. in Business Administration from Seoul National University, an M.A. in Economics from State University of New York at Buffalo, and a Ph.D. in Business Administration from University of North Carolina at Chapel Hill.

∙The author ChulHun Choi is an Assistant Professor at Sejong University. He holds a B.S. in Bio-Genetic Engineering from Korea University, an M.S. in Environmental Bioengineering from Johns Hopkins University, and an M.S. and Ph.D. in Industrial Engineering from Purdue University.

∙The author Nina Shin is an Associate Professor at Sejong University. She holds a B.S. in Industrial Engineering from University of Washington, an M.E. in Operations Research and Information Engineering from Cornell University, and a Ph.D. in Business Administration from Seoul National University.