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Korean Academic Society of Business Administration
[ Article ]
korean management review - Vol. 52, No. 3, pp.679-713
ISSN: 1226-1874 (Print)
Print publication date 30 Jun 2023
Received 25 Feb 2023 Revised 05 Apr 2023 Accepted 28 Apr 2023
DOI: https://doi.org/10.17287/kmr.2023.52.3.679

Effect of Workplace Incivility on Employee’s Behavior Through Emotion and Job Satisfaction

Byungjun Huh ; Hyoung-Yong Lee
(First Author) Department of Knowledge Services & Consulting, Graduate School, Hansung University hbj914@nate.com
(Corresponding Author) School of Business, Hansung University leemit@hansung.ac.kr
직장 내 무례가 감정 및 직무만족을 통해 종업원의 행동에 미치는 영향


Copyright 2011 THE KOREAN ACADEMIC SOCIETY OF BUSINESS ADMINISTRATION
This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Workplace incivility is prevalent in the workplace, and exposure to workplace incivility can lead to negative emotions that can be damaging to individuals and the organization as a whole, ultimately negatively impacting employee attitudes and behaviors. Therefore, it is very important to understand the impact of workplace incivility on employee emotions and attitudinal behaviors. However, there are not many studies in the literature on the effects of workplace incivility on attitudes and behaviors through employees' emotions. Therefore, the purpose of this study was to investigate the effects of workplace incivility on employees' emotions, job satisfaction, organizational citizenship behavior, and innovative behavior. For this purpose, the study was conducted by surveying full-time employees who are currently employed in the workplace. In addition, PLS structural equation model was used to analyze the research model. The results of the study showed that, first, workplace incivility affects emotions. Second, positive emotions affect job satisfaction. Third, job satisfaction affects employees' organizational citizenship behavior and innovative behavior. Fourth, positive emotions mediate the relationship between workplace incivility and job satisfaction. Fifth, positive emotions and job satisfaction mediated the relationships between workplace incivility and organizational citizenship behavior and between workplace incivility and innovative behavior. This study identified a mechanism by which workplace incivility undermines positive emotions, which in turn reduces positive job satisfaction, which in turn negatively affects organizational citizenship behavior and innovative behavior. Therefore, the results of this study suggest that workplace incivility should be reduced to enhance positive emotional responses and increase job satisfaction, thereby enhancing organizational citizenship behavior and innovative behavior.

Keywords:

Workplace incivility, Positive emotion, Negative emotion, Job satisfaction, Organizational citizenship behavior, Innovative behavior, Affective event theory

Acknowledgments

This research is supported by Hansung University Research Fund

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∙ The author Byungjun Huh is currently serving as the executive director of MediPoint Co., Ltd., which handles esthetic & medical equipment. He graduated from Hongik University with a bachelor's degree in international trade and obtained a master's degree from Hansung University. He is currently a Ph.D. candidate at Hansung University. His main research areas of interests are organizational behavior, organizational culture, leadership in organizations, and ESG, etc.

∙ The author Hyoung-Yong Lee is currently a professor in school of management at Hansung University and received a bachelor's degree in Economics from Sungkyunkwan University and a master's and doctoral degree in management engineering from KAIST. The author's main research interests include Behavioral Intention on IT/Startup, Virtual community, Trust, Financial Fraud Detection, and Accounting Auditing.